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Shipping & Delivery Policy

Effective date: 7 July 2026

This Shipping & Delivery Policy ("Policy") explains how services are delivered by ALIF PAY GROUP SDN. BHD. (718474-X) ("AlifPay", "we", "us", or "our") through the AlifPay eWallet mobile application and related services (the "Services"). It should be read together with our Terms & Conditions, Privacy Policy and Refund Policy.

1. Digital Services — No Physical Shipping

AlifPay provides digital financial and eWallet services only. We do not sell, ship or deliver any physical goods. Accordingly, no physical shipping, courier, or postal delivery is involved in the Services we provide.

2. Delivery of Services

  • The Services are delivered electronically through the AlifPay mobile application and our online systems.
  • Access to the Services is granted immediately upon successful registration and account activation, subject to identity verification where required.
  • Wallet transactions — including top-ups and reloads, transfers, and payments — are processed and reflected in your account in real time, or as soon as reasonably practicable depending on network and third-party processing times.

3. Delivery / Transaction Confirmation

Upon completion of a transaction, an electronic record, receipt, or in-app notification is generated as confirmation. You can view your transaction history at any time within the AlifPay app.

4. Goods & Services Purchased from Merchants

  • Where you use AlifPay to pay a merchant for physical goods or services, the shipping, fulfilment and delivery of those goods or services are the sole responsibility of that merchant, in accordance with the merchant's own shipping and delivery policy.
  • Any questions or issues regarding the delivery of goods or services purchased from a merchant should be directed to that merchant. AlifPay's role is limited to facilitating the payment.

5. Delivery Issues

If a digital service or transaction is not reflected in your account when it should be, please contact us (Section 7) with the transaction details, and we will investigate promptly. Refunds or reversals, where applicable, are handled under our Refund Policy.

6. Service Availability

The Services are provided to eligible users in Malaysia and in such other jurisdictions as we may support from time to time, subject to applicable laws and regulations.

7. Contact Us

For questions about this Policy or the delivery of our Services:

ALIF PAY GROUP SDN. BHD. (718474-X) A-11-2, Jalan Selaman 1/1, Dataran Palma, 68000 Ampang, Selangor, Malaysia

Email: support@alifpay.com.my Phone: +603-4265 4070 (General Line) WhatsApp: +6011-5900 8821 (Customer Support)